When the rented machinery gets badly damaged or destroyed while under the renter’s name, the first step must be to stop any and all work regarding the damaged machinery. This is to prevent further damage to the machinery and to prevent any injury. When everyone is out of the area and the damaged machinery is turned off and safe, you must take as much pictures as possible from a variety of angles. This is to record the condition of the machine so than any other damages done else where can be covered for. It is best to take pictures immediately to have the latest and most important proof.
Contact the Lender
When the machine has been turned off and declared safe, and pictures have been taken and records made, the next logical step is to contact the company or person who provided the machine and inform them of the current situation. Depending on the severity of the damages, the lender can do one of many possible actions. If there are light damages that can be repaired on site, permission can be given for the renters to repair the machine at own cost. If there are more severe damages, the lender and renter must get into contact and further actions must be taken and planned.
Communicate wit other Operators in different areas
If a project spans over multiple locations, it is best to communicate with everyone involved and inform them of the situation. In many cases, there are such tight deadlines that a small delay that was not brought to light can send the entire project back days, weeks and even months. Communication between different crews and operator is essential as they can sometimes come up with a temporary solution to keep the projects on time.
Stay calm and stay professional.
The most important part is to stay calm and level headed during everything. Do not lash out, threaten or further worsen the situation. Staying truthful and honest throughout the endeavour will make things proceed much faster and with less tension. It isn’t a comfortable situation for anyone and the better everyone handles the situation, the faster and better the problem will be dealt with.